Postage & Payments


We aim to ensure that you receive your order as quickly as possible and Normally within 24hrs

Once your order is successfully submitted and funds cleared, our warehouse processes your order the same business day if ordered before 2pm. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date.

You should receive your order within 1-3 business days. Packages are not shipped or delivered on weekends and local public holidays.

Express Delivery: Please note that our standard delivery times (1-3 business days) are estimates and may vary due to external factors outside of East Kent Subaru and our courier’s control. These factors may include but are not limited to; extreme weather conditions, technical failures, customs delays, etc.

Additionally, please note that during promotional campaigns delivery times may be longer than usual.

If you have not received your Tracking Number, please Click Here to Contact Us Or Call us on (+44) 01227 860 843 and we will look into this for you immediately. If you have received your Tracking Number, we urge you to contact The Courier in the first instance. They will have more accurate information on the status of the delivery.

If you receive your package, and it is not as you ordered, please contact us immediately. We will do everything we can to correct the problem as promptly as possible.

Yes, we offer Local Collection From our shop in Canterbury

You can choose our Local Collection method at the checkout, and after Cleared Payment and you have received your Collection notice you can collect your item.

If you have already chosen home delivery, you can Call us on (+44) 01227 860 843 and we Can get this changed for you.

Your package will be in a secure location where you can pick it up at your own convenience.


We accept all major debit and credit cards including Visa, Mastercard, MasterCard and Solo.

When making a payment using your debit or credit card, please ensure your name and billing address matches the card holder address details held by your card issuer.

We also accept payment via PayPal and credit accounts from PayPal, Klarna and Clearpay.

You don’t need to make a payment with your order, you simply Apply for PayPal Credit, Klarna or Clearpay Credit. You can either Buy now pay later or spread the cost over months. The choice is yours.

Spend £99.00 or more in one go with PayPal Credit.

Then automatically get 0% interest for 4 months on that purchase.

Even better, you can use this offer again and again on every purchase over £99.00.

Shop now and pay over 6 weeks, always interest free.

With Klarna you can Pay in full up to 30 days later, or split the cost into 3 interest-free monthly instalments.

Pay in 3 instalments
Spread the cost of your purchase into 3 interest-free instalments. The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days.

Pay in 30 days
Make your purchase today and Pay up to 30 days later. No interest. No fees. No impact to your credit score.

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